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Terms & Conditions

These terms and conditions shall apply to all contracts entered into between Wild One Co and its customers. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, then we advise you to not use this website.

Discount codes, promotions and sale

From time to time Wild One run promotions and offers on selected products or lines.

  1. Discount codes must be applied when you reach the cart.
  2. Codes can only be applied to full price items and cannot be used in conjunction with any other offers, unless stated otherwise.
  3. Discounts do not apply to shipping costs unless stated otherwise.
  4. Always check the end date for discount codes, as they will not be valid after this time.
  5. Discounts cannot be exchanged for cash and are non-transferable.
  6. Not valid on sale items.
  7. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.
  8. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice

USE OF THIS WEBSITE

You will be able to access all areas of this Website without registering your details with us. However, if you wish to register with the company, there are certain areas of the Website that allow you to do so.

We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then-current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you must cease using and accessing this Website.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments).

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

Pricing

All prices quoted on this Website are accurate at the time of publication, prices are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

If your order is being dispatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

Our prices are reviewed periodically.

PLACING AN ORDER

By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order by emailing info@wildoneco.co.uk or by post using the address given above.

By placing an order via this Website you are making an offer to Wild One to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods we will send you confirmation that your order has been received. A contract between you and Wild One for the sale and delivery of our goods will only exist once an order has been accepted, processed and dispatched to you. We will take payment your credit/debit/PayPal account at the time you place your order. This does not affect your legal rights.

Prices and availability of goods are subject to change without notice.

Delivery

We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned, then there may be a charge for posting it out again.

You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.

We do deliver outside of Europe. If you are outside the EU, please just enter your address and change the country when specified. Our international delivery courier is Sky Net and international orders may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

If you choose Standard Delivery, then we aim to deliver all mainland UK standard orders within 7 working days. However, during busy periods we cannot guarantee standard delivery orders to arrive within the 7 working days. We would advise that if you require your order by a certain date to contact us via email or direct message on Instagram and we will advise further on an express delivery service.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

If you do not receive products ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at info@wildoneco.co.uk of the problem within 10 days of the date on which you ordered the products.

Our courier services are as follows: Hermes for our Standard Delivery

We reserve the right to wait up to 10 working days from the date of despatch before replacing an undelivered item. 

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

STOCK AVAILABILITY

We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your shopping basket.

YOUR RIGHT TO CANCEL

You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods/ You will then need to return the item(s) by post. Parcels returned by post are returned at your own cost. To change or cancel your order before dispatch, please contact us at info@wildoneco.co.uk

However, this cancellation does not apply in the case of any Personalised Products that have been sent for production.

CHANGING OR CANCELLING AN ORDER FOR PERSONALISED PRODUCTS

If you have placed an order for a Personalised Product, you will only be able to change or cancel your order prior to it being sent for production.

Standard Delivery

For Standard Delivery, orders will be sent for production 24 hours after the order has been placed. The order can be cancelled or changed by contacting us during this period.

Next Day Delivery

If you have selected the next day delivery option, you will have two hours from the time that you place an order for a Personalised Product to change or cancel that order. After the two hours have passed, a Personalised Product will be sent for production and you will not be able to cancel or change that order. Your two hours will run from the time that you place your order and will run outside of normal business hours.

Example: if you place an order at 6.00pm on a Friday, you will have until 8.00pm on that same day to contact us to attempt to cancel or change your order for a Personalised Product. After 8.00pm, you will no longer be able to cancel or change your order for that Personalised Product and shall be charged for such Product.

If you have opted for next day delivery, your order must be placed before 10.00am to receive a Product the next day. In the event that you place an order for a Personalised Product after 10.00am, you will only have until the 12.00pm deadline to cancel or amend your order.

Example 1: if you place an order at 9.30am on a Tuesday, you will have until 11.30am on the same day to contact us to attempt to cancel or change an order for a Personalised Product.

Example 2: if you place an order at 10.30am on a Thursday, you will have until 12.00pm on the same day to contact us to attempt to cancel an order for a Personalised Product. After 12.00pm, you will no longer be able to cancel or change your order for that Personalised Product and shall be charged for such Product.

To change an order for a Personalised Product, please contact us as soon as possible within the time periods above.

Please note you will only be able to change the personalisation within the time periods specified above.

Please check the spelling and accuracy of any Personalised Products on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling that you are responsible for and which you fail to amend.

DISCLAIMER AND LIMITATIONS OF LIABILITY

Wild one does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Wild One nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Wild One or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Wild One and any other associated company of Wild One as if references to Wild One included references to each such associated company.

While Wild One uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Wild One will not be responsible for any errors or omissions or for the results arising from the use of such information. While Wild One takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Wild One will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. Wild One does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Wild One. The entire liability of Wild One under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Wild One will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Wild One may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these Terms except with the specific permission in writing of Wild One.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPY RIGHT

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright of Wild One or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with Wild One.

And copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Law and Territory

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

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